Rhondda Cynon Taf County Borough Council

Regulatory Complaints

Resolving Regulatory Complaints

We recognise that from time to time, members may have a disagreement with a decision concerning their benefits or a dispute over the rules or administration of the Scheme.

If we cannot resolve your complaint informally, we have a formal disputes procedure that you can follow, called the Internal Disputes Resolution Procedure. The Procedure is outlined in the Internal Dispute Resolution Procedure (IDRP) Guide